Selecting a Roofing Contractor

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Selecting a Roofing Contractor

Since all roofing contractors are not created equal, be sure to do your homework and find a contractor who is qualified, professional, competent,
and will not leave you with a leaky, unsightful roof.  Here are some guidelines to help you with the task at hand.

Be sure they are well established and permanently located in your state. 

Check potential contractor's telephone number, tax identification number, make sure they have a contractor's license, and a permanent place of business.

Proof of insurance

A professional contractor will offer copies of liability insurance and worker's compensation coverage.  If they don't, ask for it, and make sure it doesn't
expire before your job is completed.  Check the coverage limits, and make sure they are more than your job costs.  The homeowner can be held responsible
for accidents on their property involving uninsured/underinsured contractors. 

Licensure

Roofing companies are required to have a contractor's license.  Be sure yours does.  You can check at http://secure.utah.gov/llv/search/search.html
(ours is under Shinglepro Roofing Company Inc)

Length of Time in Business

Less than three years in business can be a sign of instability or lower on the learning curve, but everybody has to start somewhere.  Ask for references
and read reviews on any contractor, regardless of the time he has been in business.

Look up reviews/check references

A quality contractor will offer a list of completed projects-check them out.  The internet is a great resource for reviews-read them!  Ask references
questions like:  Did the contractor perform the work on a timely basis?  Was he responsive when asked for information and changes?  Did he act
as if he cared about the customers interests?  Would you call the company trustworthy?

Warranties  

Be sure your contractor guarantees their own work.  This should be clearly noted in the contract.  Also ensure the manufacturer of the materials
used will guarantee the work of that contractor, in addition to the materials used.  If a roof is not properly installed, the warranty can be void. 

Professionally Certified

Roofing materials manufacturers require special training and application expertise.  Be sure your contractor is certified by the manufacturer of the
product they are using.  Remember, a warranty can be void if the roof is improperly installed.

Estimate in Writing

Be sure you have a copy of the estimate with the description of work involved, specifications, and payment policies.

Compliance With Local Codes and Ordinances

If your area requires roofing permits, make sure your contractor gets one. Be sure inspections are scheduled. (A good inspector will ensure that
proper roofing procedures are followed, so it's to your benefit)

Better Business Bureau 

Look up potential company on the BBB website to make sure they don't have unresolved complaints.

Quality Control

Inquire about project supervision and quality control procedures.  Find out the name of your job supervisor, how many workers and length of time your
job will require.   

Solving Customer Complaints

In the course of doing many roofs, a contractor will inevitably have some complaints, find out how your potential contractor handles complaints. 
Ask the contractor if he has ever lost a job-related court case.  Ask if his contractor's license has ever
been suspended and why. 

Look at all variables 

Remember that a super low bid probably means sub-standard materials and workmanship.  Even if the bid is for half the price, do you really want to
pay for another roof in a few years?  Cheap quality contractors often don't carry liability and workers compensation insurance (that is how their
overhead is lower), and the homeowner is held liable for accidents on their property.  Do you want to pay for these potential accidents, or spend
time in court over them?  When you look at your estimates, take these factors into consideration.